To return a product to us, you should ship the product to our warehouse address in Portugal.
To be eligible for a return, your items must be unused, in the original unopened packaging and in the same condition that you received it.
Once your package is received at our facilities, we will email you to notify you that we have received your returned items.
Depending on where you live, the time for the return package to arrive to us may vary.
Please note that you will be responsible for the return shipping amount and that we cannot accept returned merchandise without a Return Material Authorisation (RMA). Shipping costs are non-refundable.
If you are shipping an item of value, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
If you are returning an order from outsite the EU, upon reception in Portugal, your order may be subject to customs clearance by the portuguese customs office and all applicable charges will not be refunded.
This policy lasts for 14 days after your order is delivered to you.
If 14 days have gone by since delivery, unfortunately, we can’t offer you a refund or exchange on your order.
Parque Industrial TVPAR Paúl
Lote A1, Armazém A8
2560-383 Paúl, Torres Vedras